Terms & Conditions
These Terms and Conditions are applicable to all contracts of any kind made by My-Apartments and its guests, and apply to all
reservations, bookings, agreements for accommodation and use of all facilities at the apartments.
Guests are invited to read these provisions and note their responsibilities, arrangements for payment, cancellation terms and limitations
on the liability of my-apartments. The contract is conditional on the payment of the deposit.
CHECK‐IN TIME: 15:00 – 18:00. (out with these hours by prior arrangement) please liaise with office before your arrival.
At check‐in you'll need to provide photo I.D. and a credit/debit card for security purposes.
LATE CHECK‐IN: If you are arriving later than 18:00 please call the office to arrange a late check‐in.
CHECK‐OUT TIME: is 10:00, however later check‐outs can be arranged for £10 per hour up until 13:00.
PARKING: It is very difficult to park in Edinburgh, please speak to your consultant who will be able to advise you of the best places to park in your area.
KEYS: Apartment keys may be left in a clearly visible place in your apartment.
Any keys lost or not returned will incur a replacement charge of £25 ‐ £75 per set.
SMOKING: All buildings are strictly non‐smoking; anyone found to have breached this rule is subject to a fine of £100 to cover deep
cleaning of the apartment.
1. PAYMENTS & CONFIRMATIONS
In order to confirm your reservation we require a 50% deposit of the total value of the booking, the balance of which is due not less than
14 days before arrival (if you reserve 28 days or more in advance). Reservations are not confirmed until you receive the My Apartments
confirmation which contains a unique reservation number by email, telephone or fax. My Apartments accepts no liability for people who
arrive at the apartment accommodation without receipt of this reservation confirmation.
2. CARD HANDLING FEES
DEBIT CARDS ‐ FREE OF CHARGE: VISA & MASTERCARD ‐ 2.5%: AMERICAN EXPRESS ‐ 3.5 %
3. ACCEPTED FORMS OF PAYMENT
All major debit/credit cards, American Express and Bank transfers. Please note that a reservation remains a provisional one until the
deposit has been received. Full payment is required at time of booking for reservations made less than 28 days before check‐in.
4. CANCELLATIONS AND ALTERATIONS
During peak season and high demand periods we reserve the right not to accept bookings for stays of only one night. Furthermore,
weekend bookings and bookings made in high demand periods for 2 nights which are then amended to a one night reservation will be
charged for two nights.
28 days written notice is required for all cancellations and alterations. All changes need to be received by My Apartments by e‐mail or fax
and will only be effective on the date of written receipt.
Guests are advised to obtain personal travel insurance covering their accommodation.
Cancellation Fees (on total value of reservation):
Cancellations are a reduction in the number of nights, people or apartments.
The following fees will be applied to the total value of the reservation for any cancellations received within 28 days of the arrival date:
28 Days or more = £30 Administration fee
Under 28 days – loss of deposit paid
If the booking has been made within 28 days of the arrival date, no refund will be authorised.
Refunds are credited to the card/method used for payment. The card handling fees are non‐refundable.
5. EXTENDING YOUR STAY
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a
possible rate change.
6. EXTENSIONS (UNAUTHORISED).
You are required to notify us at least 48 hours in advance (where possible) of your intention to extend your booking. Unauthorised
extensions will result in a £250 charge to cover My Apartments costs of moving guests that were booked into your apartment.
Alterations are defined as a date change. Any alterations are subject to a £15 admin fee.
Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.
No pets or animals are allowed in any of our properties unless previously agreed.
9. DAMAGE LIABILITY
It is expected that the apartments are left in a clean and tidy order. Guests are responsible for any damage to the apartment and its
contents during their stay which has occurred due to negligence or omission. Any damage must be reported to us without delay.
A) A £500 fine is charged to guests who tamper with any fire alarm devices or extinguishers. You are placing yourself and other guests in danger. Should the fire alarm sound, leave your apartment immediately.
B) Maintenance staff are only available outside the hours of 09:00–20:00 for high‐level emergencies such as leaking roof; fire; blocked
drains/toilet - which could result in a leak/flood.
Guests must confirm that their apartment has heat, hot water and working stove within 4 hours ‐ if they check‐in at 15:00 or before. If
guests check‐in after 18:00 and find that heat, hot water or stove is not working, they must inform maintenance as soon as possible.
Non emergency requests will be attended to within 24 hours.
After hours call outs due to guest negligence (e.g. misplacing keys & being locked out) will result in a £75.00 call out fee being charged. We also reserve the right to charge guests who cause disturbance to other guests and residents.
My-Apartments reserves the right to request pre‐authorisation of guest credit or debit card on arrival as security against any damage and
Guests should be aware at the time of booking that My-Apartments does not take responsibility for guests' possessions whilst they are
staying in our apartments. We take all reasonable steps to ensure the safety of your possessions but advise you to arrange your own
insurance. This applies to items left in your apartments, vehicles and items left in our reception (at any time).
Any lost property will be kept for 14 days and if it is not claimed it will be donated to a local charity shop.
My-Apartments have made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a
complaint, guests may contact My-Apartments during their stay at the apartment and we will do our utmost to assist you. However,
ultimately we cannot accept liability for guest dissatisfaction with an apartment. My-Apartments cannot assist guests who choose to first
submit complaints after departing the accommodation.
We take every care to ensure that at the time of going to print, the details in all our leaflets and website are accurate regarding the
description and information about facilities available or planned to be available. Photographs are for general guidance only. There may be
occasions where facilities need to be withdrawn due to repair, renovation, development, adverse weather conditions, changes in
government legislation or codes of practice or other occurrences outside our control. We reserve the right to make such alterations
without prior notice and we are unable to accept any liability as a result thereof.
14. THIRD PARTY RESERVATIONS
If the Client has made their reservation through a third party (e.g.: Booking Agent), the client remains wholly responsible to the third party
for any cancellations, amendments, complaints or any kind of refunds.
15. APARTMENT UNAVAILABILITY
Should your booked apartment be unavailable for any reason, My-Apartments reserve the right to relocate your booking to another
apartment of the same standard within the same location, where possible. If this is not be possible My-Apartments will offer you a full
refund and has right to cancel the reservation. Under such circumstances My-Apartments liability is limited to the payment received for
the accommodation booked with My-Apartments and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation.
It is the policy of the company not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin
or disability. Clients, their employees, guests and all sub‐contractors engaged by or on behalf of the Client are expected to adhere to this
policy and the company may, without incurring any liability to the Client, remove from the apartments any person or persons offending
against this policy.
17. DATA PROTECTION
The information provided by the Client may be processed by My-Apartments for the purposes it has notified to the Information
Commissioner. By confirming the booking, the Client consents to this processing of their information. We will under no circumstances give
your personal data to third parties. However, unless you specifically ask us not to (and this option is always given) we will use your data to send you further information on My-Apartments. Any e‐mail of this kind sent to you will always provide you with the option to
This is in accordance with UK Data Protection Legislation and best practice. If you would like to obtain a copy of the information we hold
on you or you believe that we may be holding personal information about you that is incorrect, you may request details of the personal
information held on you by writing to us.
18. CHANGES TO OUR TERMS AND CONDITIONS
We reserve the right to change these Terms and Conditions at any time, and without notice.
19. FORCE MAJEURE
My-Apartments do not accept liability or pay compensation for any loss, damage or expense where our obligations are prevented or
affected by reason of Force Majeure. Force Majeure means any event which we or the owner providing the service could not, even with all due care, foresee or avoid – such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.