Pension Santa ElenaReturn to main website
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Pension Santa Elena is located in the center of Santa Elena, Monteverde, the perfect locale for a casual, cool place to sleep, play and from which to explore the Monteverde cloud forest. Pension Santa Elena serves as a community gathering place for residents and visitors alike. We look forward to seeing you
- Free Parking
- Broadband Internet Access
- WiFi Internet
- Cyber corner
- On Site Restaurant
- Disabled Access Rooms
- Bicycle Parking
- Tour Desk
- Non-Smoking Rooms
- Internet Access
Terms & Conditions
Check in: 12 PM Check out: 11:00 am
ADA Policy: Guests with special needs will feel right at home! We’re fully compliant with ADA regulations, including offering guest rooms with accessible bathrooms and other features.
Alcohol Policy: Alcohol is for adults-only—so we only serve and sell to guests 18 and over. (Remember your ID!)
Age Requirement Policy: Kids are always welcome—as long as there are adults around too! At least one occupant of each Pension Santa Elena room must be 18 years or older. Be sure to bring ID in case we need to confirm.
Check Policy: Sorry, it’s nothing personal—but we don’t accept personal checks for payment or offer check-cashing services at the hotel. (But we’re happy to help you find a local bank if you need it.)
Connecting Room Policy: Traveling together with family or friends? Some of our PSE rooms can be connected—usually a large cabin with a double bed. Make sure to ask when you reserve or check in and we'll do our best to set you up, as availability permits.
Currency Policy: Our standard currency is, of course, the Costa Rican Colone. But if you haven't yet made it to a local ATM, no worries—we accept U.S. dollars too. We'll calculate the cost according to the day's exchange rate, we also accept most credit cards
Early Departure Policy: If you have a sudden change of schedule and need to cut out early, stop by the front desk at least 24 hours in advance (by 6pm local time). We’ll do our best to settle your bill—but we may have to charge you for your full reservation.
Early Arrival Policy: Check in at 12pm or later and your PSE room will be ready and waiting. Eager to get in earlier? Just ask at the front desk, and we'll do our best to find you a room that's ready. No guarantees—it depends on the last guests and our housekeeping schedule—but if we can't squeeze you in early, we'll be happy to hang on to your luggage in the meantime.
Family Plan Policy: A child who is 10 or younger may sleep for free in a room shared with a paying adult
ID Requirement: For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy: Feel free to sleep in—check-out time isn’t until 10 am. Looking to stick around a bit longer? Let the front desk know and we’ll try to keep the room available for you, subject to availability (fee may apply).
Package Handling Policy: We’re happy to accept and hold packages sent to those with an existing reservation, free of charge—just be sure whoever’s sending them knows to clearly mark packages with both sender and recipient info.
ARF (Animals are Fun): Animals are family, too! That’s why Pension Santa Elena welcomes dogs up 40 pounds. Let the front desk know we offer a special bed, bowl, and a doggie bag of woof-alicious treats and toys, all complimentary to use during your stay. Please make sure they’re on their best behavior—we don’t want to charge you extra for housekeeping!
Credit/Debit Card Policy: Debit and Credit cards will be authorized at check-in for the amount of your stay. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged or if you prefer to pay in cash just let us know.
Smoking Policy: Aaahhh…breathe easy! We're a 100% smoke-free environment. So please follow our smoking rules.
Change of plans, no worries. You can change or cancel your reservation without penalty if you notify us within 24 hours prior to your arrival day. We will charge your credit card the first nights accommodation for a "no Show" so don't forget to contact us if your plans change.